CONTACT

Studio Felix Doll
Buckhauserstrasse 40
Office 420 | 4th Floor
CH–8048 Zurich

+41 (0)78 822 184
info@felixdoll.com

DELIVERY

The items will be delivered at the given shipping fee. As of now, shipping is free of charge for purchases of CHF 100 and over. Registered postal service will send all orders. Your order is usually shipped within 2-4 business days after we received your payment. Packages must be signed for. International orders may take longer. Shipments to customers living abroad may be subject to import duties and taxes, which are the responsibility of the recipient. Delivery dates are dependent on the postal services in the country where the order was placed; therefore we are unable to guarantee delivery times. If the buyer refuses to accept the delivery, we will not reimburse any postal or transportation costs.

REPAIRS

PURCHASED FROM THE WEBSHOP

  • If it is a production fault, please email info@felixdoll.com. Please include your order number, description and a photo of the damage

  • All repairs are subject to shipping charges.

  • If the break is of your fault, you should bring it to your local jeweler for repair. Everything can get fixed.

  • We reserve the right to deny unreasonable repairs, returns, and exchanges.

  • If you have a question about repairs, please let us know at info@fellixdoll.com.

PURCHASED FROM ANOTHER STOCKIST

  • Please contact the stockist that you originally purchased the piece from.

  • If they are unable to help you, please email info@felixdoll.com, and we will do our best to assist you.

  • If the damage is of your fault, you should bring it to your local jeweler for repair. Everything can get fixed.

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition that is damaged or is missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@felixdoll.com.

SALE ITEMS

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@felixdoll.com and ship your item to the following address:

Studio Felix Doll

Buckhauserstrasse 40

Office 420 | 4th Floor

CH–8048 Zurich

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

SHIPPING

To return your product, you should mail your product to the following address:

Studio Felix Doll

Buckhauserstrasse 40

Office 420 | 4th Floor

CH–8048 Zurich

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over CHF 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

SIZE GUIDE

To help you choose the right size for your FELIX DOLL object, we recommend downloading and printing FELIX DOLL‘s size guides.

For rings:  Download

For bracelets:  Download

To ensure your FELIX DOLL bracelet fits comfortably, we suggest you:

  • Slip it over your wrist bone, which protrudes slightly

  • Then position the bracelet the way you like it. You can make slight adjustments by applying equal pressure on both sides

PRIVACY POLICY

We are currently updating our Privacy Policy to comply with the new GDPR regulations. This will not take long. Be assured that we will keep your data safe and not make it available for third parties.